FAQs
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Frequently Asked Questions
DOES ALL JEWELLERY COME ACCOMPANIED WITH A CERTIFICATE?
Yes, all our jewellery is certified by our in-house laboratory and each piece of Jewellery comes with an accompanying RIANTI certificate.
IS JEWELLERY FROM RIANTI REAL AND CERTIFIED?
Our Jewellery is crafted in 14KT/18KT/22KT gold as per jewellery category and type. For Diamond Jewellery, we use only VVS/VS white diamonds and for Polki Jewellery, we only use Natural Syndicate Diamond Polkis. All the pieces come accompanied with a certificate of authenticity and undergo stringent checks at our in-house laboratory.
CAN I CUSTOMIZE A RIANTI DESIGN?
We do offer customizations on all our jewellery, be it changing gemstone colour, using different metal or sizing queries. You may kindly get in touch with us at info@riantijewels.com | call on +91-8425890914 for us to assist you further.
CAN I INCLUDE A PERSONALIZED GIFT MESSAGE WITH MY PURCHASE?
While placing your order, just before the check out you will have a box where you can add any comments – feel free to tell us your message there we will make sure it is added.
WILL THERE BE ANY VARIATION IN THE FINAL PRODUCT?
Handcrafted items are not mass produced meaning each item has a unique display of craftsmanship.
Every item has its own uniqueness offering authenticity and therefore, a guarantee that no two pieces can ever the same.
Special collection pieces are individual and handmade hence there will be slight variations in the finished product.
HOW CAN I CHECK AN ORDER I PLACED ON WWW.RIANTIJEWELS.COM?
On RIANTI JEWELS website, login with your credentials and click on your account, to view your orders and your order history. You may contact us at info@riantijewels.com if you need any assistance.
HOW CAN I GET AN ITEM REPAIRED?
Please refer to the Diamond Care section here – Know Your Diamond
I CAN’T FIND THE PIECE I WANTED ON THE SITE ANYMORE. CAN I STILL ORDER IT?
Yes, you can order a previously listed product by contacting us at info@riantijewels.com | call on +91-8425890914.
ARE ALL RIANTI JEWELS JEWELLERY PRODUCTS HANDCRAFTED?
Yes, all RIANTI jewellery products are handcrafted hence no two pieces can ever be identical.
WHAT METALS OTHER THAN GOLD IS USED?
The coloUr stone stringing is done using non-precious micro-plated wires. This choice is made to support the weight of the heavier stones, as 22kt gold, while exquisite, is relatively soft and may not withstand the load without compromising its integrity.
HOW TO REACH OUT TO RIANTI JEWELS FOR EXTRA HELP OR ADVICE ABOUT MY PURCHASE?
Please feel free to contact us on any business day between 11 AM – 6PM (IST) at +91-8425890914 or write to us at info@riantijewels.com
CAN MY PURCHASE BE GIFT WRAPPED?
We package all our products with the standard blue box packaging in a gift bag.
If you want any additional packaging or wrapping kindly contact us at info@riantijewels.com or call us at+91-8425890914 with your order number.
Shipping
CAN I CHANGE MY SHIPPING ADDRESS AFTER PLACING AN ORDER?
As of now, change of address cannot be made through the website, however, if required you could contact us at info@riantijewels.com | call on +91-8425890914 and we will try our best to change the address.
CAN I SHIP MY ORDER TO AN INTERNATIONAL LOCATION?
We provide Free and Insured Reshipping in USA, Please click here to know more -Free Reshipping to USA. We provide Free and Insured Shipping to all other International Regions for orders above INR 2,00,000/-
*Terms and Conditions Apply
IS IT NECESSARY TO SHARE PHOTO ID COPY ONCE THE PAYMENT IS MADE?
Yes, Once the payment is made Photo ID is required for the Billing & Shipping Purpose.
*For Indian Client: Pan Card
*For NRI: Driving License/ Passport Copy.
IS THERE ANYWAY TO EXPEDITE THE DELIVERY TIME?
Please contact us at +91-8425890914 with your requirement before placing the order and our team will take it forward.
WHAT IS THE ESTIMATED DELIVERY TIME?
Our products are individually handcrafted – as soon as you place your order, we start the creation process which takes approximately 4-5 weeks so you can expect your order within a month of it being placed. Our team will also constantly be in touch with you – updating you about the production progress and timeline regarding when you can expect delivery.
WHAT HAPPENS IF A CLIENT REFUSES AN INTERNATIONAL SHIPMENT?
If the client refuses the shipment and it is returned to India, we are not liable to accept it back nor pay any duties related, and no refund will be issued.
Returns & Exchanges
HOW DO I MAKE RETURNS OR EXCHANGES?
We accept exchanges of upto 75% of the purchase value of the jewellery for lifetime and upto 70% of the purchase value for Cashback. Terms and Conditions apply. You can reach us at info@riantijewels.com | call on +91-8425890914.
For International Orders, The Jewellery Products have to be brought back to India by the Customer. RIANTI will not be able to recall the jewellery back to India once shipped.
HOW DO I AVAIL CASHBACK OR RETURNS?
In case of Money back 70% of the Invoice Value would be refunded, the payment shall be made by way of an account payee Cheque/Bank Transfer within 15 days of receipt of product along with Certificate and Invoice subject to quality confirmation and acceptance.
WILL I BE ABLE TO AVAIL THE VALUE OF GOLD APPRECIATION, IF ANY?
Yes, if the market value of Gold at the time of return/ exchange/ resale is higher than at the time of purchase, the Gold Appreciation will be accounted for.
Payments
WHAT PAYMENT METHODS ARE ACCEPTED ON WWW.RIANTIJEWELS.COM?
We currently accept most credit and debit cards, netbanking and certain payment gateways.
In case you require any additional information, you can reach us at +91-8425890914 and our team will be happy to guide you with any queries for the same.
WHAT ARE THE IMPORT DUTY CHARGES FOR INTERNATIONAL ORDERS?
Any other import duties or charges levied in the destination country of the shipment has to be borne by the customer as per actuals. These taxes and duties are subject to change.
All Values are in Percentages.
THE USA - 6.5
The UK - 5.0 + 20 (Additional VAT)
Canada - 8.5 + 5 (Additional VAT)
The UAE - 5 + 5 (Additional VAT)
Australia - 5 +11 (Additional VAT)
Singapore - 0 + 7 (Additional VAT)
New Zealand - 0.05 + 15 (Additional VAT) + 3 (Entry Fee)
Kenya - 25 + 16 + 3.5 (Additional VAT)
Spain - 2.5 + 20 (Additional VAT)
Malaysia - 10 + 7 (Additional VAT)
Germany - 0 + 20 (Additional VAT)
Romania - 2.5 + 20 (Additional VAT)
Portugal - 2.5 + 20 (Additional VAT)
The Netherlands - 4 + 21 (Additional VAT)
Qatar - 5 + 5 (Additional VAT)
Kuwait - 5 + 5 (Additional VAT)
Oman - 5 + 5 (Additional VAT)
HOW TO PAY FOR INTERNATIONAL ORDERS?
For International Orders, payments will be received only in USD.
Please note that cards (credit or debit) issued in India will not be accepted for any international orders.
For Free Shipping to USA for any amount please click on the link below - FREE RESHIPPING TO USA
CAN I PAY ON EMI BASIS?
The full payment needs to be made within 60 days from once the goods are ready and approved. If the payment is not made within 60 days, there will be a deduction of 30% as re-stocking fees, and the rest will be refunded.